FAQ

Why are you able to fulfill your orders so quickly?

We are a retail business, with kiosks in shopping centers all around Australia, which means we have inventory in stock, all the time, in the country, ready to go when you place your order! That is why we can (usually) process orders within 48 hours and ship by Australia Post (except on weekends, when our head office and the Post Office are closed).

What are you return policies?

Click here to see our Return Policy page.

Are your Squishies safe?

Yes. Completely Safe. As you would read on our Product Safety Page we always do our best to put safety ahead of all other considerations. We have had our products tested within Australia to the highest standard, by a trusted laboratory (Intertek Melbourne), and believe them to be 100% safe (though obviously not meant to be eaten).

For Ages 3+ only. Please always supervise children up to 5 years of age.

Are your Squishies Scented?

Yes, they smell Fantastic!

How long does the FREE shipping service take to arrive?

We use premium reliable services, including Australia Post, for all our shipping. You will receive a tracking number as soon as your order is sent, which generally occurs within 48 hours.

Is your Website secure?

Yes. Our site is a Shopify site, which is currently the best and safest way to order online in Australia.

What if an item is out of stock?

We generally receive new stock at least twice a week into our warehouse locations, and almost always have your item in stock. If an item is marked as out-of-stock on the website, you can send an email to office@squishyheaven.com.au to ask us to notify you when your favourite Squishy is back in stock.